SHIPPING & PAYMENT
At Fiore, every fragrance is hand-poured with intention in New Zealand. We aim to ensure your order arrives safely and efficiently.
1. SHIPPING OPTIONS & RATES
We utilise New Zealand Post for all domestic deliveries to ensure reliable service.
- Standard Shipping (NZ): $8.00
- Rural Shipping (NZ): $12.00
- NOTE: Please ensure the correct shipping method is selected at checkout (Standard vs. Rural). Misselection will result in your order being placed on hold until the remaining shipping costs are received. We will contact you via email to settle the balance before dispatching your order.
- International Shipping: Available upon request, price will vary per country. Please email us for a custom shipping quote before placing your order.
2. DELIVERY & TRACKING
- Processing Time: Orders are typically processed and dispatched within 2–3 business days.
- Tracking: Once your order has been collected by New Zealand Post, a tracking number will be sent automatically to your provided email address.
- Transit Times: Please allow 3–14 days for domestic delivery, depending on your location and carrier demand.
3. LOST & DAMAGED PACKAGES
While we take every care in preparing your order for transit, Fiore is not responsible for lost or stolen packages once they have been handed over to the carrier.
- If your tracking information shows "Delivered" but you have not received your parcel, please contact New Zealand Post directly.
- In the event of a package arriving damaged, please contact us within 48 hours of receipt with photographic evidence so we can assess the situation.
4. PAYMENT OPTIONS
We accept the following payment methods:
- Bank Transfer / Manual Deposit: Instructions for transfer are provided at checkout and via your order confirmation email.
- Credit/Debit Cards: Processed securely via our third-party payment gateway.
5. PAYMENT REQUIREMENTS
- Reference: For all bank transfers, please use your Order Number as the payment reference to avoid delays.
- Order Confirmation: Orders will only be fulfilled and dispatched once funds have successfully cleared in our account.
- Unpaid Orders: Orders not paid within 48 hours will be automatically cancelled to release stock for other customers.
6. RETURNS & EXCHANGES
Due to the handmade and hygienic nature of our solid fragrances, we do not accept returns or exchanges on opened or used products. We offer a 30-day return window for unopened and unused items at our discretion. Return shipping costs are the responsibility of the customer.
7. CONTACT US
If you have questions regarding your shipment or need to arrange international delivery, please reach out to us:
Email: hello@fragrancebyfiore.com
