RETURN POLICY
At Fiore, we take pride in the artisanal quality of our hand-poured solid fragrances. If you are not entirely satisfied with your purchase, our return policy is outlined below.
1. DAMAGES AND ISSUES
Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery. We will evaluate the issue and make it right.
2. NON-RETURNABLE ITEMS
Due to the intimate nature of our products and strict hygiene standards:
- Opened or used products cannot be returned or exchanged.
- We cannot accept returns on sale items or gift cards.
To ensure you love the scent before committing, we recommend reviewing our scent profiles carefully or starting with a single tin.
3. EXCHANGES & REFUNDS
- Eligibility: We offer a 30-day return window for unopened, unused products in their original packaging.
- Process: To start a return, please contact us at hello@fragrancebyfiore.com
If your return is accepted, we will provide instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. - Shipping Costs: Unless the product is faulty, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
- Refunds: Once we receive and inspect your return, we will notify you of the approval. If approved, you’ll be automatically refunded on your original payment method within 5 business days.
4. NEW ZEALAND CONSUMER GUARANTEES
Our policy does not exclude or replace your rights under the New Zealand Consumer Guarantees Act (CGA). If a product is faulty or does not match the description provided, we will fulfil our obligations to provide a replacement or refund as required by law.
